FAQ

What does it mean when a product description says size is "approximate, individual pieces vary" or that the products have "slight variations" or are "unique pieces from one another"?

Part of what we love about the pieces we carry is appreciating the art of hand-crafted items and the inherent element of being one of a kind. When products are made by hand and heart, each piece will have small variations in size, shape, and colour – and that’s exactly what we love about them. What you see in the product image is a representation of the product you will receive, but it is not an exact copy.

Do you carry vegan products?

Absolutely. We do our best to source products that are cruelty free, natural, and when possible, certified as vegan. You can shop in a number of our categories and find an assortment of vegan products, including BKIND bath and body products, Pixie Mood bags and wallets, Walton Wood Farm skincare products for men and women, and a selection of vegan chocolate by Compartes.

Do you carry products made in Canada?

The vast majority of our products are designed or made in Canada. Often you can find information in individual product descriptions about where it was made within Canada. We are always on the lookout for Canadian product, and many of our categories feature predominantly Canadian companies and artisans, including exclusively Canadian jewellery lines.

I want to make sure a Bath + Body product is right for me, where can I find the listed ingredients?

We try to choose products that are natural, cruelty free, free from harmful and irritating agents, and made in Canada as much as possible. Everybody’s skin is different, so to make sure you can determine if a product is right for your body, we have created a comprehensive list of bath and body product ingredients that you can read by clicking here.

I saw something on boogie + birdie's Instagram that I love, but it's not online. Can I still buy it?

We love to feature all the beautiful things that come through the shop on our feed, but not everything that is available in store is available online. New arrivals may also be promoted on Instagram before they appear online for sale. Though we cannot guarantee stock, if you saw something on Instagram, chances are you will find it in the shop, or you can call to inquire about product availability.

If you are from out of town and love something you saw on our social media, you can contact us at hello@boogieandbirdie.ca regarding a special order. Please note that while we are happy to fulfill special orders where possible, some items may not be available for shipping due to weight or size.

Can I place a special order?

Yes, we do accept special orders on an order-by-order basis. This is a good idea if you are interested in purchasing a large quantity of a product or something that is not listed on our website for sale. E-mail us at hello@boogieandbirdie.ca and we will do our best to accommodate your request.

Where can I buy and redeem a boogie + birdie gift card?

You can buy a gift card for boogie + birdie online and in store; however, you can ONLY redeem in store at our Ottawa location at 256 Elgin Street. Gift cards are available in $25, $50, and $100 denominations online, or in custom denominations if purchased in store. This card’s value cannot be replaced if lost.

Why hasn’t my credit card been charged?

If you’ve placed an order with your credit card and received a confirmation of your order, there’s no need to fret! Our shop does not process credit payments automatically – this is so we can verify your stock and ensure everything is in good condition to be sent before your card is charged. Once your order has been fulfilled on our end, you will receive an e-mail for your outbound package and the charge will be processed.

Can I pick up my online order in-store?

Yes, and better yet, it’s free! Select “In-Store Pick Up (OTTAWA/GATINEAU)” at checkout as your shipping option. You will still be required to fill out a shipping address on the first page of checkout, but free in-store pick up will be provided as an option on the following page with additional shipping options. Once your order has been fulfilled, you will have 10 days to pick up your order in store.

Can I send my order as a gift? Will be gift wrapped?

Yes, you can certainly send your order as a gift. Please note that all items of your order must be sent to the same destination. If you wish to order gift items to different destinations, or gift items and non-gift items, you must complete multiple transactions.

To select a gift checkout, please indicate in the box “Note to boogie + birdie” when in Cart that you would like this purchase to be a gift. We will include a gift receipt instead of an invoice in the package. Simply ensure the shipping address is the recipient’s destination, and the e-mail and billing address matches your payment details. An invoice will be e-mailed to you separately with a package tracking number.

While we do not currently offer gift wrapping, we do inspect each item before it is packaged and will line the interior with tissue for presentation.

I'm interested in seeing my product be a part of boogie + birdie's collection. Can I sell in your store or online shop?

We are always on the lookout for new and exciting product! Inquire at info@boogieandbirdie.ca with any product information, pricing, and links to a portfolio or photos that you have; we are open to submissions year-round.

Is the jewellery safe for someone with a metal allergy or sensitive skin?

Everybody’s skin is different, and so it goes to say that everyone’s threshold for jewellery is also different. For those with sensitive skin, it may be best to stick with pure metal or filled jewellery. Unlike plated jewellery, these pieces are less likely to tarnish and wear down, exposing metals underneath that are more commonly the allergens. You can read up on the details between plated and filled jewellery below, but those with higher sensitivities or allergies are often best off with pure metals (gold and silver), filled jewellery, or surgical stainless steel in the case of earring posts.

What is the difference between jewellery that is plated or filled?

Some of the jewellery we carry is plated, and some of it is filled (e.g. gold-plated or gold-fill). Plated jewellery means that most of the product is a different type of metal, and only a very thin layer of the plated metal is coated on top. Gold filled jewellery means that while there is still a core metal of jeweller’s brass, there is a much thicker layer of gold on the exterior – legally, 5% of the weight must be in gold. The big difference is that plated metals are susceptible to tarnishing and scratches because there is such a thin layer. Filled jewellery is likely to maintain its shine for life. Since gold is a very soft metal, gold filled jewellery is more durable and maintains its shape due to its stronger core.

Sterling silver is 92.5% silver (lending to its other name, 925 silver). Sterling silver contains another metal alloy to give it increased strength, but also makes it more prone to tarnishing than pure silver. Sterling silver may also be used as a plated metal, which means the thin exterior layer is sterling silver, but the remainder of the product is another metal.

How do I care for my jewellery?

Daily wear, lotions, perfumes, and soaps all contribute to the longevity of your jewellery, but some pieces are affected more than others.

Gold-filled jewellery does not readily tarnish; however, if your jewellery becomes somewhat dirty through every day wear, you can wipe it with a non-abrasive cloth or gently wash it in mild soap and water.

Sterling silver eventually oxidizes but will stay shiny from frequent use. You can keep sterling silver shining by gently polishing it with a non-abrasive cloth. If it has begun to tarnish, use water with a phosphate-free soap. For tarnishing that is farther along, you may create a baking soda and water mix to polish the piece with before rinsing it in water.

Plated jewellery does tarnish and scratch. The best thing to do is to avoid contact with water that contains chlorine, detergents, or salt. Plated jewellery can be washed very gently with warm water to remove perspiration, with a mild soap if necessary. Do not rub or polish plated jewellery vigorously, you can remove some of the plating. While you may use a soft toothbrush to clean crevices, we don’t recommend using toothpaste – despite what you may read about toothpaste being a good cleaning agent, not all pastes are the same and some can be quite abrasive.

What is your privacy policy and terms of service?

You can read our full Privacy Policy and Terms of Service documents by clicking the document name, or at checkout by clicking those respective links in the footer.