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FAQ

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For shipping information, visit our Shipping + Returns page.
If you have any other questions that are not answered here, don’t hesitate to reach out!

Product Information

Absolutely. We do our best to source products that are cruelty free, natural, and when possible, certified as vegan. You can shop in a number of our categories and find an assortment of vegan products, including BKIND bath and body products, Pixie Mood bags and wallets and Walton Wood Farm skincare products for men and women.

The vast majority of our products are designed or made in Canada. Often you can find information in individual product descriptions about where it was made within Canada. We are always on the lookout for Canadian product, and many of our categories feature predominantly Canadian companies and artisans, including exclusively Canadian jewellery lines.

Everybody’s skin is different, and so it goes to say that everyone’s threshold for jewellery is also different. For those with sensitive skin, it may be best to stick with pure metal or filled jewellery. Unlike plated jewellery, these pieces are less likely to tarnish and wear down, exposing metals underneath that are more commonly the allergens. You can read up on the details between plated and filled jewellery below, but those with higher sensitivities or allergies are often best off with pure metals (gold and silver), filled jewellery, or surgical stainless steel in the case of earring posts.

Part of what we love about the pieces we carry is appreciating the art of hand-crafted items and the inherent element of being one of a kind. When products are made by hand and heart, each piece will have small variations in size, shape, and colour – and that’s exactly what we love about them. What you see in the product image is a representation of the product you will receive, but it is not an exact copy.

Some of the jewellery we carry is plated, and some of it is filled (e.g. gold-plated or gold-fill). Plated jewellery means that most of the product is a different type of metal, and only a very thin layer of the plated metal is coated on top. Gold filled jewellery means that while there is still a core metal of jeweller’s brass, there is a much thicker layer of gold on the exterior – legally, 5% of the weight must be in gold. The big difference is that plated metals are susceptible to tarnishing and scratches because there is such a thin layer. Filled jewellery is likely to maintain its shine for life. Since gold is a very soft metal, gold filled jewellery is more durable and maintains its shape due to its stronger core.

Sterling silver is 92.5% silver (lending to its other name, 925 silver). Sterling silver contains another metal alloy to give it increased strength, but also makes it more prone to tarnishing than pure silver. Sterling silver may also be used as a plated metal, which means the thin exterior layer is sterling silver, but the remainder of the product is another metal.

Daily wear, lotions, perfumes, and soaps all contribute to the longevity of your jewellery, but some pieces are affected more than others.

Gold-filled jewellery does not readily tarnish; however, if your jewellery becomes somewhat dirty through every day wear, you can wipe it with a non-abrasive cloth or gently wash it in mild soap and water.

Sterling silver eventually oxidizes but will stay shiny from frequent use. You can keep sterling silver shining by gently polishing it with a non-abrasive cloth. If it has begun to tarnish, use water with a phosphate-free soap. For tarnishing that is farther along, you may create a baking soda and water mix to polish the piece with before rinsing it in water.

Plated jewellery does tarnish and scratch. The best thing to do is to avoid contact with water that contains chlorine, detergents, or salt. Plated jewellery can be washed very gently with warm water to remove perspiration, with a mild soap if necessary. Do not rub or polish plated jewellery vigorously, you can remove some of the plating. While you may use a soft toothbrush to clean crevices, we don’t recommend using toothpaste – despite what you may read about toothpaste being a good cleaning agent, not all pastes are the same and some can be quite abrasive.

Ordering + Payments

We love to feature the new arrivals that come to our shop. If you saw something on our Instagram, you can call or DM us to inquire about product availability. We would be happy to send you a custom order from our online shop.

Yes, you can certainly send your order as a gift. Please note that all items of your order must be sent to the same destination. If you wish to order gift items to different destinations, or gift items and non-gift items, you must complete multiple transactions.

To select a gift checkout, please indicate in the box “Note to boogie + birdie” when in Cart that you would like this purchase to be a gift. Simply ensure the shipping address is the recipient’s destination, and the e-mail and billing address matches your payment details. An invoice will be e-mailed to you separately with a package tracking number. No receipt will be included in the gift.

While we do not currently offer gift wrapping, we do inspect each item before it is packaged and will line the interior with tissue for presentation.

Yes, we do accept special orders on an order-by-order basis. This is a good idea if you are interested in purchasing a large quantity of a product or something that is not listed on our website for sale. E-mail us at info@boogieandbirdie.ca and we will do our best to accommodate your request.

You can buy gift cards for boogie + birdie both online and in store; however, you can only redeem in-store cards at our Ottawa location at 256 Elgin Street and online cards online. The card’s value cannot be replaced if lost.

If you’ve placed an order with your credit card and received a confirmation of your order, there’s no need to fret! Our shop does not process credit payments automatically – this is so we can verify your stock and ensure everything is in good condition to be sent before your card is charged. Once your order has been fulfilled on our end, you will receive an e-mail for your outbound package and the charge will be processed.

General

We are always on the lookout for new and exciting product! Inquire at info@boogieandbirdie.ca with any product information, pricing, and links to a portfolio or photos that you have; we are open to submissions year-round.

You can read our full Privacy Policy and Terms of Service documents by clicking the document name, or at checkout by clicking those respective links in the footer.

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