Shipping in Canada (No International Shipping)
We currently offer shipping across Canada. Shipping is calculated based on the weight and destination of the package of your order, according to Canada Post's shipping rates.
Sales tax on your order is calculated based on the applicable taxes on the products purchased and the destination of your order. The provincial and local sales tax laws of your order destination will apply at checkout.
Tracking Your Shipment
You can track your order through Canada Post. Once you place an order you will receive a confirmation e-mail including a summary of your order, the shipping method selected, the shipping and billing address you provided, and an option to View Your Order. You can review the status of your order, the expected delivery, and the tracking number provided by Canada Post, and choose to receive text message alerts from Canada Post.
In-Store Pick Up
In-store pickup is free! When you are ready to check out, you will still be asked for a shipping address as a required field. Fill in all fields as required, proceed to the next page, and select "In-Store Pickup" as your shipping option at no cost. Once your order has been prepared you will receive a confirmation e-mail that your order is ready for pickup during store hours. Please note we are closed on statutory holidays. Bring a copy of your invoice, printed or electronic, and a matching piece of ID. We ask that all in-store pickups be collected within 10 days of purchase, or that you contact firstname.lastname@example.org to make alternative arrangements.
Deadline for Next Day Pick Up
Orders placed by 3:00PM (EST) Monday through Friday will be available for next day pick up. Orders placed on Saturday or Sunday will be available after 12:00PM (EST) on the following Monday. Exceptions may apply during holidays. You can find our store hours below. For holiday hours we ask that you call in advance to confirm our hours of business, or check our Instagram for changes in store hours.
Have a Friend Pick Up Your Order
If you would like someone else to pick up your order from the store, please indicate in the box “Note to boogie + birdie” when in Cart the first and last name of the person picking up your order. That person is responsible for bringing a copy of the invoice, printed or electronic, and a piece of ID.
boogie by bike
Our new delivery service for a flat fee of $6 is available to those living in Ottawa. We have partnered with an amazing Ottawa local bike courier, Veloz Courier, to offer our local customers a zero-emission and quick delivery option for your boogie finds. We can deliver to the following neighbourhoods: Downtown, The Market, Centretown, Glebe, Sandy Hill, Lowertown, Wellington West, Chinatown, and Little Italy. Serving as far west as Parkdale Avenue, and as far east as the Rideau River.
Cancelling or Modifying Submitted Orders
If you would like to add or remove items on your order, we will do our best to make those changes before your package is sent. If you would like to make any changes or cancellations to your order, please e-mail email@example.com as soon as possible before the order fulfillment deadlines below, and we will try to make those adjustments.
Order placed before 3:00PM (EST) Monday to Friday are packaged and shipped the same day. Orders placed after 3:00PM (EST) on Friday and throughout the weekend are packaged and shipped on the following Monday at 3:00PM (EST).
If your package has already been shipped you are still able to return or exchange all or part of your order by mail or in-store once your package is received. For more information on how to complete a return or exchange, please see below.
Returns + Exchanges
We offer returns and exchanges online and in-store. We accept returns and exchanges on products that are in their original packaging, unused, and with tags attached; this does not include final sale items (see Final Sale Items for details). You have 7 days to make a return or exchange online, or 14 days to make a return or exchange in-store (including in-store pick up orders). Unfortunately, any items ordered before these dates are no longer eligible for return or exchange. Please note that we do not refund any costs associated with shipping items back to boogie + birdie.
Online (Return Mail) Returns + Exchanges
If you would like to make an online return or exchange on all or part of your order, we ask that you e-mail firstname.lastname@example.org within 7 days of your package being delivered, indicating which items you would like to return or exchange. From the date your package was delivered, you have 7 days to ship the items back with the original receipt enclosed. Your refund or exchange will be issued when the product arrives back at the store and is inspected. Please note that boogie + birdie does not refund any costs associated with shipping items back to the store.
In-Store Returns + Exchanges
If you would like to make a return or exchange in-store, bring the items with the original printed receipt from your package within 14 days of your package being delivered. We would be happy to assist you with an exchange or full refund.
Final Sale Items
The following items are considered final sale and are not eligible for exchange or return: earrings, beauty products, items marked final sale, sale items excluding promotions, and gift cards.
Unfortunately, damages happen sometimes when shipping product. We do our best to ensure your items are protected before they are sent, but it can be rough out there. If your item arrives damaged from its journey, please take a photo of the item and the packaging and e-mail the details to email@example.com within 7 days of your package arriving. We want you to be happy and will do our best to fix the situation!
We love to see a sense of curiosity in the world, and we are happy to help answer any other questions you may have that are not listed here. You can get in touch with us at firstname.lastname@example.org or by calling us at 613.232.BIRD (2473) during store hours.