Shipping + Returns

**We are offering curbside pickup during regular business hours. Once your order has been fulfilled we will contact you by email.

When you arrive please knock or call the shop 613-232-2473 with your name and order number. 

Exceptions may apply during holidays. For holiday hours we ask that you call in advance to confirm our hours of business, or check our Instagram for changes in store hours.

Our bike delivery service is available to those living in Ottawa within the designated zone. We have partnered with an Ottawa local bike courier, Veloz Courier, to offer our local customers a zero-emission and quick delivery option for your boogie finds. We can deliver to the following neighbourhoods: Downtown, The Market, Centretown, Glebe, Sandy Hill, Lowertown, Hintonburg, Chinatown, Little Italy, Rockcliffe Park, New Edinburgh, Vanier, Westboro and Carlington. If your shipping in the designated zone "local delivery" will show up as an option.

- We will do our best to send out orders placed by 11:00 am EST same day by 5:00pm

- All orders placed by 11:59 pm EST Monday-Thursday will be delivered the next day 

- Delivery fee is $6

If you would like someone else to pick up your order from the store, please give them your order number and name on the order as reference when picking up your order.

We currently offer FREE shipping for orders +$150 or a $10 flat rate shipping across Canada. We do our best to ship orders within 24hrs. We use Canada Post Standard Expedited Shipping for our flat fee and free shipping options.

Sales tax on your order is calculated based on the applicable taxes on the products purchased and the destination of your order. The provincial and local sales tax laws of your order destination will apply at checkout.

You can track your order through Canada Post. Once you place an order you will receive a confirmation e-mail including a summary of your order, the shipping method selected, the shipping and billing address you provided, and an option to View Your Order. You can review the status of your order, the expected delivery, and the tracking number provided by Canada Post, and choose to receive text message alerts from Canada Post.

If you would like to add or remove items on your order, we will do our best to make those changes before your package is sent. If you would like to make any changes or cancellations to your order, please e-mail info@boogieandbirdie.ca as soon as possible and we will try to make those adjustments.

We cannot offer returns or exchanges at this time due to Covid-19 - All sales are final.

Unfortunately, damages happen sometimes when shipping product. We do our best to ensure your items are protected before they are sent, but it can be rough out there. If your item arrives damaged from its journey, please take a photo of the item and the packaging and e-mail the details to info@boogieandbirdie.ca within 7 days of your package arriving. We want you to be happy and will do our best to fix the situation!