Shipping + Returns

Once your order has been fulfilled, we will contact you by email. When you come to pick up your order, please have your order # handy.

Exceptions may apply during holidays. For holiday hours, we ask that you call in advance to confirm our hours of business or check our website for up-to-date shop hours. We are closed for stat holidays.

We will hold onto pickup orders for 1 year. We will email you once to remind you that you still have an order to pick up after the initial email notification.

We offer local delivery 7 days a week with our partner Gopher It Deliveries. 

If your postal code is within the City of Ottawa boundary, we can deliver it!

Same-day delivery is available for orders placed before 10:00 am EST. 

Orders placed after 10 am-11:59 pm EST will be delivered the next day. This service is not available on Stat holidays and shop closures.

If you would like someone else to pick up your order from the store, please give them your order number and name on the order as reference when picking up your order.

Please allow up to 48 hrs for orders to be processed. We do our best to complete orders within 24hrs. This does not include seasonal store closures and stat holidays.

We ship across Canada (excluding Yukon, NWT, Nunavut) We don't ship on stat holidays. During the Canada Post strike we will continue to use multiple carriers. Unfortunately, we can't ship to PO Box locations. Our couriers can't guarantee arrival times for shipments due to the increase in their volume from the postal strike. We are not responsible for items stolen if the carrier has delivered your order. We can open a ticket with the carrier to investigate whether the item was delivered to the address given.

Sales tax on your order is calculated based on the applicable taxes on the products purchased and the destination of your order. The provincial and local sales tax laws of your order destination will apply at checkout.

You can track your order through Shopify for each carrier we use; Canada Post, Purolator, UPS and Canpar. Once you place an order you will receive a confirmation e-mail including a summary of your order, the shipping method selected, the shipping and billing address you provided, and an option to View Your Order. You can review the status of your order, the expected delivery, and the tracking number provided by the carrier. If you have selected Gopher-It for local delivery, you will receive notifications from our courier when it has been delivered. If you have any questions, please don't hesitate to contact us at 613-232-2473.

If you would like to add or remove items on your order, we will do our best to make those changes before your package is sent. If you would like to make any changes or cancellations to your order, please e-mail info@boogieandbirdie.ca as soon as possible and we will try to make those adjustments. You can also call us at 613-232-2473 during our opening hours. Occasionally, our inventory is off. If we don't have the item you have selected, we will notify you by email/phone and suggest a substitution or ask if it's okay to process the order without the item.

We offer a full refund within 14 days of purchase, provided you have a receipt. The item must be in original packaging with tags on and unworn if clothing. We can also offer an exchange. If it's a gift, we offer gift receipts, and the recipient can exchange the item for anything in the shop. We don't cover the cost of delivery or shipping back to the shop for a refund or exchange. There are a few exceptions: Seasonal decor, food, sale items and earrings are final sale.

Unfortunately, damages happen sometimes when shipping product. We do our best to ensure your items are protected before they are sent, but it can be rough out there. If your item arrives damaged from its journey, please take a photo of the item and the packaging and e-mail the details to info@boogieandbirdie.ca within 7 days of your package arriving. We want you to be happy and will do our best to fix the situation!